does not guarantee safety and security of the products that are returned via other transport companies, with the exception of the transport company that we have indicated in STEP 2. You can either use the provided packaging or any other kind of packaging.Ĭommunicate by phone with the local offices of the courier that we've suggested as to arrange receipt of the return package. Prepare your return package and seal it carefuly, so that the content is protected. In case of change of products, we will ask for new codes that you want to receive. (If you wish a refund ignore the next step). When you contact us, we will provide further info on how to return the package to us. For your convenience, please have your order number available. The product is returned only after contacting and by following these steps:Ĭontact us through your customer account at, by phone at + 082 or by email:, stating your request. The returned product must be in perfect condition within the original packaging, and be accompanied by all the documents proving the transaction (Shipment/Invoice/Receipt etc.).Proof of shipment is the stamp date of the courier.The product must be returned within 14 days from the day of receipt.You will receive an email notifying you once your refund has been offers the possibility of replacing products and a full refund provided that they comply with the following conditions: Refunds will be processed in the same manner as your payment method at the time of purchase. Please allow 20 working days from the receipt of your return to receive your refund. In this case, the parcel will be returned to sender. Items received by us at Millers Warehouse, after the 30-day return period will not qualify for a refund. Millers is not responsible for returns that are not received. If you choose to return to Millers Warehouse, we recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Please contact our customer care team by emailing if you have any further questions.This policy does not affect your rights under the Australian Consumer Law, including consumer guarantees. Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Millers.Return shipping method and associated costs are the responsibility of the customer.
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